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We at Smart Touch Energy (“Company,” “we,” “us,” “our”) know that our users (“you,” “your”) care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the Website or Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

What information do we collect?

We collect personally identifiable information from you when you register on our site. When registering on our site, you may be asked to enter your name, email address, mailing address, phone number or other information about yourself or your business. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To respond to your inquiries and provide information regarding a Smart Touch Energy delivery, dealer network and/or other business activities.
  2. To register you as a Smart Touch customer, dealer or vendor.
  3. To fulfill product and service purchases.
  4. To process payments.
  5. To provide customer service and notification of order status.

  6. To send periodic emails. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
  7. To notify you of products or special offers that may be of interest to you.
  8. To serve ads.
  9. For statistical purposes.
  10. For improving our site and its performance.
  11. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. Any information that you post in online site bulletin boards, chat rooms, news groups, or other public forums may be displayed publicly.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. Credit card transactions and order fulfillment are handled by established third party banking and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. Within Smart Touch Energy, your information is kept on password protected, limited access servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Sale of the Company

Smart Touch Energy reserves the right to disclose your personally identifiable information in the event that the company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.

Updating or Correcting Your Information

We believe you should have the ability to access and edit the personal information that you have provided to us. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases.

A Special Note about Children's Privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at support@smarttouchenergy.com so that we may delete the child's information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our website or sending you a message. You are bound by any changes to the Privacy Policy when you use the Services after such changes have been first posted.

Questions or Concerns

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@smarttouchenergy.com, and we will try to resolve your concerns.

Effective Date: December 7, 2015

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