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Frequently Asked Questions

If you can't find what you're looking for below please contact us at support@smarttouchenergy.com or 855-385-7678.

Sure. Just enter your zip code in the Discover Savings widget on this page. You always know your price before you place an order.

Our SSL certificate is your assurance of data safety and security. Smart Touch Energy meets or exceeds all security standards for processing credit cards and storing personal data. Smart Touch Energy maintains PCI compliance, which is the credit card industries ongoing evaluation and acceptance of our credit card processing standards. Our data entry process is done using secure servers and all data is stored encrypted for your security. No credit card data is stored on our computers or in our database. All credit card information is passed to the credit card processors, via our credit card gateway, which is the standard for credit card security.

Not usually, as long as the driver has ready access to the fill of your fuel tank. In some jurisdictions, it is necessary for the dealer to inspect the condition of your heating oil tank on the first delivery only. If this applies in your area, and you have a basement or other inside tank, the dealer will contact you before your first delivery to make arrangements to do your "first delivery inspection." There is no cost for this one-time inspection.

It's easy. Just go to the forgot password page, enter your username and then click "resend password." An e-mail will be set to your registered e-mail address with a new password. You can then login and change your password as desired.

For your convenience, Smart Touch accepts Mastercard, Visa and Discover credit and debit cards.

Please read this section carefully to keep your family safe and secure:

  1. Make sure that all doors, windows and other openings are securely closed to retain as much heat as possible until your heating oil delivery is made.
  2. If you have a supplemental source of heat (wood stove, fireplace, space heater, etc.) you can use that to maintain the heat in your home. Be sure to operate these appliances safely and in accordance with the manufacture’s instructions.
  3. Make sure you are actually out of oil as your no-heat situation could be due to another problem. For example, it is possible that there is a blockage somewhere in your fuel line between your tank and your oil burner. In systems that are not regularly maintained, it is common for a blockage to occur in the filter, the strainer or the nozzle. Other problems can also occur that will cause your oil burner to operate improperly. If you have oil, but are not getting heat, contact a local heating contractor as soon as possible.
  4. Place an order for delivery ASAP and select emergency delivery service, where available.
  5. If you have already placed an order, check online for your order status to determine when your delivery will be made.
  6. If you are out of oil, you can add kerosene or diesel fuel to your heating oil tank until your heating oil delivery arrives. Either kerosene or diesel fuel can be purchased at many local gas stations. While these fuels are more expensive than heating oil, both will burn safely in your heating oil burner. Usually 5 or 10 gallons will last for a day or two, depending upon the temperature and the size of your home.

Call the Smart Touch support team at 855-385-7678 with any questions.

It is unusual for us to experience abnormal weather and operational conditions and when they occur we will alert you on the site prior to placing your order, so as soon as we become aware of such conditions.

Normal weather refers to typical weather conditions expected for that time of the year. Unusual weather conditions that could cause delivery delays can include:

  • Inability for trucks to enter driveways or parking lots, typically due to snow and ice.
  • Poor road conditions caused by rain, snow, wind, ice, sleet, etc.
  • Weather conditions that slow deliveries such as snow, ice, wind, and temperatures.
  • Below average winter temperatures over several days which may occasionally cause an unusual increase in demand in a short period of time.

Normal operational conditions refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. Unusual operations conditions that could cause heating oil delivery delays can include:

  • Limited availability of fuel, or other supplies, that could be caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals, other situations that cause delays in securing fuel or other supplies.
  • Mechanical breakdowns or malfunctions that limit the ability for a company to perform their normal functions.
  • Labor actions, such as work stoppages, work slowdowns or strikes, that negatively impact the ability for a company to conduct their normal business activity.

If you have run out of oil, you likely need a Prime/Restart to get the air out of your fuel line so that your burner can re-light. Most of our dealers have trained and equipped their drivers to do "Prime/Restarts" at the time of delivery. You will need to order this service on-line at the time you place your order and will also need to be home at the time of delivery to give the driver access to your boiler or furnace. If "Prime/Restart" service is not available in your area, you should simply contact a local heating contractor and schedule a service call.

No problem. Your credit or debit card will automatically be credited for any gallons you do not receive within one to three business days of your delivery. You only pay for the number of gallons you actually receive. The price that you are charged is based on the delivered volume and shown on the pricing chart. You can save money by ordering larger volumes, particularly if you order more than 100 gallons.

No worries! Your price is always locked in as soon as you place your order and receive your order confirmation.

Our minimum order quantity for heating oil is 100 gallons.

Your credit or debit card is charged when you place your order. If you order a "fill," your card will be charged for your total tank capacity. Once your delivery is made, your credit or debit card account is automatically credited for any gallons that do not fit in your tank within 1 to 3 business days of your delivery. If you order a specific number of gallons (Example: 200 gallons) your credit or debit card will be charged for the amount of your order. Once delivery is made, your account is automatically credited for any gallons that do not fit in your tank. Either way, you only pay for the number of gallons that you receive.

Most Smart Touch deliveries are made in 1 to 2 days, but always by the 3rd business day after you place your order, under normal weather and operational conditions.

Your delivery will be made by our local Smart Touch dealer, who has been pre-screened by Smart Touch and has agreed to Smart Touch’s standards so you are assured of prompt, quality service.

Normally this is because your tank could not hold all the gallons you ordered. All heating oil tanks have a "usable capacity" which is less than the actual capacity. For example a 275 gallon tank has a usable capacity of about 256 gallons. The remaining space is required during the filling process to avoid accidental spills as well as allowing for expansion of the fuel as it warms. During the filling process, the driver listens to your "fill alarm" which tells the driver when your tank is filled to its usable capacity. For safety and to avoid environmental contamination, your driver must stop pumping oil when the vent alarm indicates your tank to be full.

Yes, we do! Please visit our Referral Program page to learn more.

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