Each person who you share your referral code with will receive in credit once they order, while your account will receive .
If you can't find what you're looking for below please contact us at firstname.lastname@example.org or 855-385-7678.
Sure. Just enter your zip code in the Discover Savings widget on this page. You always know your price before you place an order.
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Not usually, as long as the driver has ready access to the fill of your fuel tank. In some jurisdictions, it is necessary for the dealer to inspect the condition of your heating oil tank on the first delivery only. If this applies in your area, and you have a basement or other inside tank, the dealer will contact you before your first delivery to make arrangements to do your "first delivery inspection." There is no cost for this one-time inspection.
It's easy. Just go to the forgot password page, enter your username and then click "resend password." An e-mail will be set to your registered e-mail address with a new password. You can then login and change your password as desired.
For your convenience, Smart Touch accepts Mastercard, Visa and Discover credit and debit cards.
Please read this section carefully to keep your family safe and secure:
Call the Smart Touch support team at 855-385-7678 with any questions.
It is unusual for us to experience abnormal weather and operational conditions and when they occur we will alert you on the site prior to placing your order, so as soon as we become aware of such conditions.
Normal weather refers to typical weather conditions expected for that time of the year. Unusual weather conditions that could cause delivery delays can include:
Normal operational conditions refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. Unusual operations conditions that could cause heating oil delivery delays can include:
If you have run out of oil, you likely need a Prime/Restart to get the air out of your fuel line so that your burner can re-light. Most of our dealers have trained and equipped their drivers to do "Prime/Restarts" at the time of delivery. You will need to order this service on-line at the time you place your order and will also need to be home at the time of delivery to give the driver access to your boiler or furnace. If "Prime/Restart" service is not available in your area, you should simply contact a local heating contractor and schedule a service call.
No problem. Your credit or debit card will automatically be credited for any gallons you do not receive within one to three business days of your delivery. You only pay for the number of gallons you actually receive. The price that you are charged is based on the delivered volume and shown on the pricing chart. You can save money by ordering larger volumes, particularly if you order more than 100 gallons.
No worries! Your price is always locked in as soon as you place your order and receive your order confirmation.
Our minimum order quantity for heating oil is 100 gallons.
Your credit or debit card is charged when you place your order. If you order a "fill," your card will be charged for your total tank capacity. Once your delivery is made, your credit or debit card account is automatically credited for any gallons that do not fit in your tank within 1 to 3 business days of your delivery. If you order a specific number of gallons (Example: 200 gallons) your credit or debit card will be charged for the amount of your order. Once delivery is made, your account is automatically credited for any gallons that do not fit in your tank. Either way, you only pay for the number of gallons that you receive.
Most Smart Touch deliveries are made in 1 to 2 days, but always by the 3rd business day after you place your order, under normal weather and operational conditions.
Your delivery will be made by our local Smart Touch dealer, who has been pre-screened by Smart Touch and has agreed to Smart Touch’s standards so you are assured of prompt, quality service.
Normally this is because your tank could not hold all the gallons you ordered. All heating oil tanks have a "usable capacity" which is less than the actual capacity. For example a 275 gallon tank has a usable capacity of about 256 gallons. The remaining space is required during the filling process to avoid accidental spills as well as allowing for expansion of the fuel as it warms. During the filling process, the driver listens to your "fill alarm" which tells the driver when your tank is filled to its usable capacity. For safety and to avoid environmental contamination, your driver must stop pumping oil when the vent alarm indicates your tank to be full.
Yes, we do! Please visit our Referral Program page to learn more.
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